B2B Strategy Manager

• Analyzed clients’product by market research, competitor analysis and UI/UX design, along with their backend data to learn more about product proposition. Furthermore, presented customized GTM strategies to clients’ C-level executives.

•  Created dashboards using Tableau analyzing clients’ sales pipelines. Provided visual insights into customer growth patterns and suggested targeted approaches for sales and marketing, resulted in a ROI increase of 386% in 3 months.

•  Led monthly and bi-weekly sales sync with client’s decision makers to make sure execution is aligned with their goal and are updated with their latest business activities to maintain and strengthen client relationship.

• Oversaw team project timelines, led an intern to monitor industry trends, identified new market opportunities, tracked campaign performance, delivered solutions within budget constraints, produced 79% more deals.

• Managed CRM and marketing tools with marketing automation and campaign execution using A/B testing, increased customer engagement by 30%.

FAS
(Project Management Specialist)

• Initiated weekly statistical analysis using Excel to identify customer complaints, forecast system future issues, and enhanced internal process efficiency and reduced operation cost, resulted in improved customer satisfaction rates and increased sales in three months.

• Managed 4 interns on various projects, automated operational routines to reduce manual processing time and errors by 40% and enhanced customer service prompt response rates by 50%.

• Collaborated with teams like sales, engineering, customer service, and C-level executives, supported sales and product needs effectively.

• Directed product management of internal CRM and compiled requirements. Reduced processing time by 4 hours weekly.

• Assisted 10+ partners’ integration, provided API guidance and resolved technical issues for both external and internal team.

Business Development Associate

• Successfully recruited 3,000 drivers in one month by in-person promotion and stationary locations to gather data on drivers’ needs and pain points, led to optimized app design with global team and improved functionality for a seamless user experience.

• Conducted comprehensive market research and analysis using questionnaires to support the successful launch in the Taiwan market.

• Presented strategic collaboration projects with influencers and ecommerce, boosted 10 times more traffic than usual.

• Quickly identified and resolved user issues to ensure continuous improvement of user experience. Utilized communication skills to build and maintain strong customer relationships, increased customer loyalty.